Shipping policy
Shipping Policy
Express Shipping
Estimated Delivery Times
Batteries
2–4 weeks
E-Bike Kits
2–4 weeks
Important
These delivery timeframes are estimates only and are not guaranteed.
Standard Shipping
Estimated Delivery Times
Batteries
40–70 days
E-Bike Kits
40–70 days
Accessories
5–10 business days
Important
Standard shipping timeframes are estimates only and may vary depending on destination and carrier conditions.
Production Time
Before dispatch, orders require processing and production time:
Batteries & E-Bike Kits
5–10 business days
Accessories
1–3 business days
Production times apply before shipping begins.
Split Shipments
For safety, packaging, and carrier compliance reasons, motor kits and batteries are shipped separately. You may therefore receive multiple tracking numbers and separate deliveries for a single order.
Shipping Delays
Delivery estimates may be affected by factors outside our control, including:
Examples include
Customs processing, carrier delays, weather conditions, port congestion, public holidays, and other logistical disruptions.
Once an order has been dispatched, Arctic Ebikes is not responsible for delays caused by shipping carriers or customs authorities.
Missed Deliveries & Customer Responsibility
After dispatch, customers will receive tracking information via email or SMS, and the shipping carrier may use the phone number provided at checkout to arrange delivery.
Customers are responsible for:
You are responsible for
Monitoring tracking updates, responding to delivery attempts or carrier contact, and ensuring the shipping address and contact information provided at checkout are accurate.
Arctic Ebikes is not liable for delays, failed deliveries, or additional shipping costs resulting from:
Examples include
Missed delivery attempts, failure to respond to the carrier, incorrect or incomplete shipping information, or refusal to accept delivery.
Any re-delivery, collection, or redirection arrangements must be made directly with the shipping carrier by the customer.
Lost, Stolen, or Missing Packages 📮
If your tracking information shows that your order has been delivered but you cannot locate the package, you must contact the shipping carrier directly and file a claim with them.
Arctic Ebikes is not responsible for packages that are:
Examples include
Lost after delivery confirmation, stolen after delivery, misdelivered by the carrier, or missing where tracking shows successful delivery.
Refunds, replacements, or compensation will not be issued for packages marked as delivered by the shipping carrier.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country’s customs authority. These charges are not included in the product or shipping price unless otherwise stated.
Contact Us
If you have any questions regarding your shipment, please contact our support team through arcticebikes@gmail.com and include your order number for faster assistance.