Refund policy

Refunds, Returns & Warranty Policy

Returns & Refunds

At Arctic Ebikes, we do not accept returns or provide refunds for:

  • Change of mind

  • Incorrect product selection

  • Buyer error

  • Change in personal circumstances

  • Compatibility issues where specifications were not checked before purchase

Please ensure you carefully review all product information, measurements, and specifications before placing your order.

Orders that have entered processing, production, or have already been dispatched cannot be cancelled, returned, or refunded.

Products supplied by Arctic Ebikes are intended for off-road, private land, or competition use unless otherwise specified.

Items that have been installed, used, modified, or damaged after delivery are not eligible for return unless a valid manufacturing defect is confirmed under warranty.

If your order has not yet been shipped, we may be able to assist with order changes at our discretion. Cancellation or administration fees may apply.

Warranty Policy

We are committed to supplying quality products and provide warranty protection against manufacturing defects only.

Warranty Period

  • Battery: 6 Months

  • Motor: 6 Months

  • All Other Conversion Kit Components: 6 Months

Warranty coverage applies solely to genuine manufacturing faults and does not cover wear and tear, accidental damage, installation errors, misuse, or modification.

To qualify for warranty service, products must be installed by a qualified e-bike technician, licensed electrician, auto electrician, or suitably experienced professional.

Proof of professional installation, such as an invoice or workshop receipt, may be required when submitting a warranty claim.

Any damage resulting from improper installation, incorrect setup, incompatible components, modifications, or failure to follow instructions is excluded from warranty coverage.

Where a warranty claim is declined, replacement parts may still be available for purchase.

Installation & Safety

E-bike conversion kits, batteries, controllers, and electrical components should only be installed by individuals with suitable technical knowledge and experience.

Improper installation or operation may result in:

  • Equipment damage

  • Reduced performance

  • Electrical faults

  • Injury

  • Loss of warranty coverage

Customers are responsible for ensuring:

  • The product is suitable for their intended use

  • Their bicycle or frame is compatible

  • Installation is completed correctly

  • The product is used safely and in accordance with local laws

Please review all product information and battery fitment requirements before purchasing.

Warranty Exclusions

Warranty claims will not be accepted where damage or faults result from:

  • Incorrect or unprofessional installation

  • Improper wiring or voltage mismatch

  • Modified wiring, connectors, or cables

  • Water ingress, corrosion, or exposure to extreme weather

  • Burnt components, short circuits, or melted wiring

  • Disassembly, tampering, or unauthorized repairs

  • Neglect, abuse, misuse, or overloading

  • Use of incompatible batteries, controllers, or accessories

  • Crash damage, impact damage, or physical abuse

  • Failure to remove bottle cage bolts before battery installation

  • Failure to use thread-locking compound (Loctite) on brake rotor bolts

  • Failure to follow installation, maintenance, or safety instructions

It is the customer's responsibility to verify compatibility and product specifications before installation.

Warranty claims, returns, or refunds will not be approved for issues caused by incorrect setup, incompatibility, or user error.

Lost, Stolen, or Missing Packages 📮

Once an order has been shipped, responsibility for delivery transfers to the shipping carrier.

If tracking information shows that a package has been successfully delivered but you cannot locate it, you must contact the carrier directly and submit a claim.

Arctic Ebikes is not responsible for packages that are:

  • Lost in transit after delivery confirmation

  • Stolen after delivery

  • Delivered to an incorrect location by the carrier

  • Missing where tracking confirms successful delivery

Refunds, replacements, or compensation will not be provided for lost, stolen, or misdelivered packages. Any claims must be handled directly with the shipping provider.

By placing an order with Arctic Ebikes, you acknowledge and agree to the terms outlined in this Refunds, Returns & Warranty Policy.